Q: What are some important questions to consider before opening a bank account?


  • Is there a minimum balance required to open the account and to keep it open?
  • Is there a monthly fee or service charge for the account?
  • Are there any special features or rewards offered with the account such as online bill pay, online banking, mobile app, etc.?
  • Is there a fee for using the ATM?


Q: Can I now set up my own personal bank account?

AYes, and there are many banks to choose from as well as types of accounts such as checking and savings. Before you choose which bank and type of account, learn the rules and restrictions for the one you choose.


Q: Is banking on my mobile device secure?

A: There are extra steps you can take to protect yourself when using a banking app, like using a strong password, not using public WiFi hotspots, and not storing your login information on your device.


Q: What happens if I bounce a check?

A: Bouncing a check can be either a civil or criminal matter. It is against the law to write a check knowing that you don’t have enough money to cover it. Someone who issues a bad check could be required to pay double the amount of the check or $50, whichever is greater.  (A.R.S. §13-1807 and A.R.S. §12-671).


Q: What happens if my debit card is lost or stolen?

A: If your credit, ATM, or debit card is lost or stolen, follow these steps immediately:

  • Report the loss or theft immediately to your bank
  • Follow up with a letter or email
  • Check your bank/card statement carefully


Q: What happens if I have an issue with the bank?

A: If you feel your bank is doing something wrong, you may want to contact the Consumer Financial Protection Bureau at


Laws may have changed since the last time this article was updated.  The current and most up-to-date laws can be accessed here.